Refund policy
Products purchased from Black Bison Fab may be returned for any reason within 30 days of receipt of shipment. All returned products must be in like-new, unmodified, resalable condition and must include the original packaging and all hardware.
Return authorization is required prior to shipment. Contact support@blackbisonfab.com to initiate a return. Products returned without prior authorization will not be accepted.
Return shipping and restocking fees
The cost of return shipping is the responsibility of the customer, in addition to a 20% restocking fee. Any product determined not to be in new condition will incur an additional 5% fee.
Returned products are examined at our facility to determine condition before a refund is issued.
Returns after 30 days. All non-warranty returns requested more than 30 days after receipt are at the sole discretion of Black Bison Fab. If a return is approved, a 20% restocking fee will apply, and the customer will be required to submit photographs as proof of condition. If the product is found not to be in like-new condition, a restocking fee of up to 30% will be applied. The cost of return shipping remains the responsibility of the customer.
Defective products
Products found to be defective in materials or workmanship will be exchanged for the same product. Where Black Bison Fab has shipped an incorrect item, Black Bison Fab will cover shipping costs in both directions. Defect exchanges are not subject to a restocking fee.
Powder coat hanger marks
Powder coating is applied electrostatically and requires the part to be grounded during application. Parts are suspended from hooks that serve as the ground path, and the points where the hooks contact the part must remain bare metal in order for the coating to apply. Small uncoated areas at these contact points are inherent to the powder coating process and are not considered a defect.
Damage in transit - Freight (LTL)
Every product is inspected and secured to its pallet before it leaves our facility. Once a shipment is released to the carrier, handling is entirely outside our control.
Black Bison Fab is not responsible for any product or powder coat damage incurred during transit, and cannot be held liable for any shipping-related issue after you have signed for the shipment. Inspection at the time of delivery is the customer's responsibility.
Before you sign for the shipment:
- Inspect the pallet and packaging thoroughly for any sign of damage.
- Open the packaging and inspect the product itself, even if no exterior damage is visible. A pallet can arrive intact with the product damaged inside. The condition of the packaging is not evidence of the condition of the product.
- Photograph the pallet, the packaging, and the product before the driver leaves.
- Note any and all damage or shortages on the bill of lading and notify the driver.
If the damage is severe (if it is apparent the product has been damaged) do not sign for the shipment. Refuse the delivery.
Freight carriers will not accept a damage claim once a clean bill of lading has been signed. Noting damage at the time of delivery is the only thing that preserves your ability to file.
If you accept a shipment with damage, the damage must be recorded on the bill of lading at the time of delivery. Contact the carrier directly to initiate a claim and request an inspection. The carrier pays any awarded claim to the party who files it, so filing it yourself is what puts that money in your hands. Black Bison Fab does not file carrier claims on a customer's behalf.
Report any discrepancy between the products received and the products ordered within 48 hours of delivery to support@blackbisonfab.com.
Non-returnable items
The following are not eligible for return:
- Custom and made-to-order products
- Products that have been customized or modified in any way
- Digital files, including build plans, custom build plans, and DXF files
- B-stock and blemished products, which are sold as-is and final sale, with defects disclosed at the time of purchase
- Gift cards, and items purchased with gift cards
Refunds
Black Bison Fab will notify the customer upon receipt and inspection of a returned product and advise whether the return has been approved. Approved refunds will be issued to the original method of payment within 10 business days, less the applicable restocking fee. Original shipping charges are non-refundable. Additional time may be required for the issuing bank to post the refund.
Questions regarding this policy may be directed to support@blackbisonfab.com.