Shipping policy
Digital products
Build plans and digital files require no shipment. A download link is delivered by email upon completion of the order. Customers who do not receive a download link should check their spam folder and then contact support@blackbisonfab.com.
Freight shipping (LTL)
Physical products shipped by Black Bison Fab move via LTL freight on a pallet. Due to size and weight, these products cannot be shipped by parcel carrier.
Rates. Freight shipping within the United States is charged at a flat rate based on your delivery zone, calculated automatically at checkout. Your exact shipping cost is shown before you complete your order. All rates are inclusive of residential delivery and liftgate service. There are no additional residential or liftgate fees.
Alaska and Hawaii ship at a separate rate reflecting actual freight cost to those states.
Processing and transit. In-stock products ship within 2 to 5 business days of order. Custom and made-to-order products ship upon completion; an estimated timeline will be provided at the time of order. Transit time is typically 3 to 7 business days from date of shipment, depending on destination. Tracking information is provided when the shipment leaves our facility.
Delivery. Freight shipments are not left unattended. The carrier will contact the customer to schedule a delivery appointment, and customers must provide a phone number at which they can be reached. The quoted rate includes liftgate service, allowing the pallet to be lowered to ground level without special equipment.
Missed deliveries. It is the customer's responsibility to be available at the scheduled delivery appointment. If the customer is unavailable, or the shipment cannot be delivered for any reason within the customer's control, any resulting carrier charges (including but not limited to redelivery fees, terminal storage fees, driver detention, and reconsignment fees) are the responsibility of the customer.
If a shipment cannot be delivered and is returned to Black Bison Fab, the order will be refunded at the product price less return freight and the applicable restocking fee. Original shipping charges are non-refundable.
Customers must inspect all freight shipments prior to signing the delivery receipt. Any visible damage must be noted on the delivery receipt before the carrier departs. See our Refund Policy for freight damage procedures.
Remote and limited-access addresses. Freight rates assume a standard residential or commercial address. Carriers may assess additional fees for deliveries to rural, remote, or limited-access locations. Where such fees apply, Black Bison Fab will contact the customer with the exact amount and obtain approval before processing any additional charge.
General
International. Black Bison Fab does not ship outside the United States.
Lost shipments. Shipments lost in transit prior to delivery will be traced and claimed by Black Bison Fab. Once the carrier confirms the loss, Black Bison Fab will replace the product or refund the order in full at the customer's option. Shipments returned to Black Bison Fab as undeliverable are not considered lost. See Missed deliveries above.
Lost or stolen after delivery. Black Bison Fab is not responsible for shipments that are lost, misplaced, or stolen once delivery has been completed. Responsibility for the product passes to the customer at delivery. If you are concerned about a shipment being left unattended, arrange delivery to an address where someone will be present to receive it.
Carrier delays. Black Bison Fab is not responsible for delays caused by carriers, weather, or other circumstances beyond our control. Customers experiencing delivery issues should contact support@blackbisonfab.com and we will follow up with the carrier.
Address accuracy. Customers are responsible for providing an accurate shipping address at checkout. Black Bison Fab is not responsible for shipments delivered to an incorrect address provided by the customer. Any carrier fees resulting from an incorrect address are the responsibility of the customer.